Cancellation & Refund Policy

1. General Policy

All slot booking fees paid on the BGFS platform are non-refundable once a booking is confirmed and a payment receipt has been issued. By completing a payment, you acknowledge and agree to this policy.

Confirmation is defined as the moment Razorpay successfully processes your payment and BGFS receives a verified payment webhook. You will receive a booking confirmation reflected in your Dashboard.

2. Exceptions — When Refunds Are Issued

Refunds will only be processed in the following circumstances:

• ●Tournament Cancellation by BGFS: If BGFS cancels an entire tournament cycle (not an individual slot), full refunds for all booked and unpaid slots within that cycle will be processed within 5–7 business days to the original payment method.
• ●Double Charge / Technical Error: If a technical error results in a duplicate charge for the same slot, the duplicate amount will be refunded within 5–7 business days upon verification.
• ●Payment Deducted but Booking Not Confirmed: If your payment was deducted but your booking was not recorded in our system, contact us within 48 hours with your Razorpay Order ID. We will investigate and either confirm your booking or issue a full refund.

3. Non-Refundable Situations

The following situations do not qualify for a refund:

• ●Failure to join the match room within the given time window.
• ●Disqualification due to cheating or conduct violations.
• ●Change of mind after booking is confirmed.
• ●Internet connectivity issues or device problems on the participant's end.
• ●Cancellation of an individual slot due to insufficient team sign-ups — affected teams will receive a free coupon for the next available slot instead.
• ●Match reschedule — if BGFS reschedules (not cancels) a slot due to server issues or other reasons, no refund is issued; the booking remains valid for the rescheduled time.

4. Refund Process

To request a refund under an eligible exception:

• ●Email us at support@battlegroundsfaceoffseries.com with your registered email and Razorpay Order ID.
• ●Our team will verify the claim within 2–3 business days.
• ●Approved refunds are credited to the original payment method within 5–7 business days. Processing time may vary by bank or UPI provider.

5. Contact

For any payment or refund concerns, reach us at support@battlegroundsfaceoffseries.com or via our contact page. Support is available 10:00 AM – 8:00 PM IST, all days.